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Six Sigma
Six Sigma is a deployment strategy for
implementing value-added improvement or development projects aligned with an organization's business needs.
These focused projects target Critical to Quality (CTQ), Critical to Schedule (CTS) and/or Critical to Cost
(CTC) opportunities within an organization. Lean Six Sigma projects use a variety of tools and methods, including
statistical (enumerative stats, statistical process control, designed experiments), problem solving,
consensus building, and lean tools. As such, there is really no distinction between Lean Six Sigma and
a properly designed and implemented Six Sigma program. Lean Thinking provides essential methods to define
value and waste to improve an organization's responsiveness to customer needs. As such, the Lean methods
provide a critical means of accomplishing the Six Sigma goals. Similarly, the Lean methods require the use
of data, and statistics provide the necessary methods for data analysis.
Lean Six Sigma projects use a structured approach to problem solving. The
DMAIC approach is used for Process Improvement projects, where DMAIC is an acronym for the stages of the
project deployment: Define, Measure, Analyze, Improve, and Control. Similarly, where processes or products
do not yet exist, the DMADV (Define, Measure, Analyze, Design, Verify) approach is used, which is remarkably
similar to DMAIC except (of course) the process or product does not yet exist to be improved. In either case,
the methodology is structured to reduce product or service failure rates to a negligible level
(roughly 3.4 failures per million opportunities). Six Sigma organizations typically spend less
than 5 percent of their revenues addressing and repairing quality
problems, compared to a typical 3 Sigma company spending 25% of revenues on waste. Modern supply-chain
practices value consistency in input to meet the ever-increasing demands of their client-base. Internal and
external customers alike recognize the reduced cost and increased efficiencies associated with predictable
levels of quality and timeliness, whether in their support processes such as billing and engineering or the
revenue generating processes comprising the core of their business. Six Sigma is a proven methodology for
delivering consistent incremental improvement. By reducing process variation and removing waste,
Six Sigma frees the organization to focus on value-added activities. As Sigma Levels increase, the cost
of poor quality decreases and profitability increases.
Achieving Six Sigma levels of performance in key processes is not a
trivial exercise. As might be expected, the effort encompasses a wide range of customer interaction and
business performance. Successful Six
Sigma / Lean Six Sigma deployment begins with management leadership. Leaders trained as Six Sigma Champions
align the program with the organization's strategic objectives through project sponsorship, resource
allocation to project teams, and on-going oversight of program effectiveness. Without the leadership of
committed Champions, Six Sigma teams lack the authority, resources and business integration necessary for
project and program success. Quality America's approach to Lean Six Sigma Deployment integrates responsibilities
for Six Sigma deployment and on-going
management into the leadership ranks as quickly as possible by building competencies, systems, and resources
for full self-sustainability and growth potential.
See also:
Sigma Level
Lean Six Sigma FAQ, Converter, and Other Resources
Lean Six Sigma & Quality Management Articles
Statistics and SPC Articles
Lean Six Sigma Products & Services
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