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Lean Six Sigma

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Six Sigma

Six Sigma is a deployment strategy for implementing value-added improvement or development projects aligned with an organization's business needs. These focused projects target Critical to Quality (CTQ), Critical to Schedule (CTS) and/or Critical to Cost (CTC) opportunities within an organization. Lean Six Sigma projects use a variety of tools and methods, including statistical (enumerative stats, statistical process control, designed experiments), problem solving, consensus building, and lean tools. As such, there is really no distinction between Lean Six Sigma and a properly designed and implemented Six Sigma program. Lean Thinking provides essential methods to define value and waste to improve an organization's responsiveness to customer needs. As such, the Lean methods provide a critical means of accomplishing the Six Sigma goals. Similarly, the Lean methods require the use of data, and statistics provide the necessary methods for data analysis.

Lean Six Sigma projects use a structured approach to problem solving. The DMAIC approach is used for Process Improvement projects, where DMAIC is an acronym for the stages of the project deployment: Define, Measure, Analyze, Improve, and Control. Similarly, where processes or products do not yet exist, the DMADV (Define, Measure, Analyze, Design, Verify) approach is used, which is remarkably similar to DMAIC except (of course) the process or product does not yet exist to be improved. In either case, the methodology is structured to reduce product or service failure rates to a negligible level (roughly 3.4 failures per million opportunities). Six Sigma organizations typically spend less than 5 percent of their revenues addressing and repairing quality problems, compared to a typical 3 Sigma company spending 25% of revenues on waste. Modern supply-chain practices value consistency in input to meet the ever-increasing demands of their client-base. Internal and external customers alike recognize the reduced cost and increased efficiencies associated with predictable levels of quality and timeliness, whether in their support processes such as billing and engineering or the revenue generating processes comprising the core of their business. Six Sigma is a proven methodology for delivering consistent incremental improvement. By reducing process variation and removing waste, Six Sigma frees the organization to focus on value-added activities. As Sigma Levels increase, the cost of poor quality decreases and profitability increases.

Achieving Six Sigma levels of performance in key processes is not a trivial exercise. As might be expected, the effort encompasses a wide range of customer interaction and business performance. Successful Six Sigma / Lean Six Sigma deployment begins with management leadership. Leaders trained as Six Sigma Champions align the program with the organization's strategic objectives through project sponsorship, resource allocation to project teams, and on-going oversight of program effectiveness. Without the leadership of committed Champions, Six Sigma teams lack the authority, resources and business integration necessary for project and program success. Quality America's approach to Lean Six Sigma Deployment integrates responsibilities for Six Sigma deployment and on-going management into the leadership ranks as quickly as possible by building competencies, systems, and resources for full self-sustainability and growth potential.

See also:

Sigma Level

Lean Six Sigma FAQ, Converter, and Other Resources

Lean Six Sigma & Quality Management Articles

Statistics and SPC Articles

Lean Six Sigma Products & Services


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