|
Contents
| Quality Encyclopedia
| Discussion Blogs
Nye Lubricants:
QS 9000 Case Study
In 1997, Nye Lubricants
began searching for a fully integrated, non-Lotus Notes based software
package as part of a continuous improvement to Nye’s ISO 9000 program
and to support Nye’s intentions to upgrade their certification to
QS-9000. Having reviewed nearly a dozen software packages we found Q-Pulse
to be the only fully integrated package (all others were software suites
with modules that did not communicate to one another).
Nye’s rollout of
the Q-Pulse program took approximately 6 months. The installation of the
program from IS point of view was easily accomplished. Module implementation
was quick and straightforward. Nye contracted "on-site training"
for their employees, provided by Quality America. This training helped
jump-start the implementation of the program, as all of the stakeholders
and users were present.
Q-Pulse is used company-wide
for:
- Review and retrieval
of electronic documentation
- Corrective and Preventive
Action response
- Internal Audit planning
and reporting
- Review of customer
complaints and returns
- Review of supplier
issues
- Review and reporting
of training needs
Nye consistently uses
the Performance and Cost Review module to conduct on-line management reviews.
"We are better
able to respond to direct questions from those in attendance and show
the data that is being asked for quickly and efficiently."
Finally, both 2nd
and 3rd party assessors have commented that this software package
ranks as the best they’ve seen in terms of ease of use and information
generated through its reporting capabilities. Q-Pulse has made our lives
easier in assisting us not only with the management of our processes,
but in truly assisting us with business development opportunities.
By Thomas A. Gray, Quality
Manager
Nye Lubricants, Inc.
For over 150 years,
Nye Lubricants has been providing specialty lubrication products to the
world. Today, as a world leader in Synthetic Lubricant Technology, they
have clients in almost every field such as automotive, aerospace, computers,
electronics, telecommunications, sports and exercise equipment, and toys.
|
