Introduction to Quality (2 hr)

• Quality as Business Strategy
• Planning & Organization
• Implementation
• Features of Successful Efforts

Working in Groups (2 hr)

Data Collection (1 hr)

• Why collect data?
• Sources of data
• Variables, Attributes & Ordinal data
• Data Collection Tools
• Data Sheets, Location Diagrams, Check Sheets

Creative Thinking / Flowcharts (1 hr)

Cause & Effect Diagrams (1 hr)

Fundamental SPC Concepts (1 hr)

• History of SPC
• Special & Common Causes
• Distributions, Normal Distribution
• Central Limit Theorem
• Measures of Central Tendency, Dispersion
• Prevention vs. Detection
• Control vs. Requirements

Pareto Analysis (1 hr)

• Pareto Concept
• How to Perform Pareto Analysis

Histograms (1 hr)

• Identifying Applications
• Construction
• Interpretation

Scatter Diagrams (1 hr)

• Identifying Applications
• Construction
• Interpretation

Run Charts (1 hr)

• Parametric vs. Non-Parametric Methods
• How to Create & Analyze
• Pointers for Application
• Run Tests

X-Bar Charts (2 hr)

• Definitions
• How to Create & Analyze
• Determining Subgroup Size
• Interpretation
• Run Tests

Control Charts for Individuals (1 hr)

NP Control Charts for Counts

NP Control Charts for Counts (1 hr)

• Definitions
• How to Create & Analyze
• Determining Subgroup Size
• Interpretation

P Control Charts for Proportions (1-1/2 hr)

• Definitions
• How to Create & Analyze
• Why Run Tests are Impractical
• Interpretation

C Control Charts for Number of Occurrences (1/2 hr)

• Definitions
• How to Create & Analyze
• Determining Unit Size
• Run Tests Interpretation

U Control Charts for Number of Occurrences / Choosing the Right Control Chart (1-1/2 hr)

• Definitions
• How to Create & Analyze
• Why Run Tests are Impractical
• Interpretation

QA Inc. reserves the right to modify the list of topics at their sole discretion