Introduction
PART ONE: PREPARING FOR DEPLOYMENT
Chapter 1: Deployment Strategy
What is Six Sigma?
Differences between Six Sigma and TQM
Elements of a Successful Deployment
Chapter 1 Quiz
Chapter 2: Personnel Requirements
Developing a Training Plan
Training Needs Analysis
Champions
Black Belts
Green Belts
Chapter 2 Quiz
Chapter 3: Focusing the Deployment
Customer Focus
Project Selection
DMAIC Problem Solving
Chapter 3 Quiz
Part 1 Exam: Preparing for Deployment
PART TWO: DMAIC METHODOLOGY
Chapter 4: Define Stage
Objectives
Project Definition
Top-level Process Definition
Team Formation
Recommended Tools
Chapter 4 Quiz
Chapter 5: Measure Stage
Objectives
Process Definition
Metric Definition
Process Baseline Estimation
Measurement Systems Analysis
Recommended Tools
Chapter 5 Quiz
Chapter 6: Analyze Stage
Objectives
Value Stream Analysis
Analyzing Sources of Variation
Determining Process Drivers
Recommended Tools
Chapter 6 Quiz
Chapter 7: Improve Stage
Objectives
Defining the New Process
Assessing Benefits of Proposed Solution
Evaluating Process Failure Modes
Implementation and Verification
Recommended Tools
Chapter 7 Quiz
Chapter 8: Control Stage
Objectives
Standardize on the New Methods
Measure Bottom Line Impact
Document Lessons Learned
Recommended Tools
Chapter 8 Quiz
Part 2 EXAM: DMAIC Methodology
PART THREE: SIX SIGMA TOOLS
Activity Network Diagram
Affinity Diagram
ANOVA
Box-Whisker Chart
C Chart
Cause and Effect Diagram
Confidence Interval on Mean
Confidence Interval on Proportion
Contingency Table
Contour Plot
Control Plans
Design of Experiments (DOE)
Desirability Function
Equality of Variance Test
Evolutionary Operation
Exponentially Weighted Moving Average (EWMA) Chart
F Test for Lack of Fit
F Test for Significance of Second-Order Terms
F Test for Surface Curvature
Failure Modes and Effects Analysis
Five S
Flowchart
Goodness of Fit Tests
Histogram
Hypothesis Testing on Mean of Two Samples
Individual-X and Moving Range Charts
Interaction Plots
Interrelationship Digraphs
Lean Methodology
Level Loading
Linearity Analysis
Matrix Diagrams
Multi-Vari Plots
Nominal Group Technique
Nonparametric Test on Equality of Means
Np Chart
P Chart
Pareto Chart
PERT Analysis
Prioritization Matrix
Probability Plotting
Process Capability Index
Process Cycle Efficiency
Process Decision Program Charts
Process Maps
Process Performance Indices
Quality Function Deployment
R&R Studies
Residuals Analysis
Response Surface Analysis
Ridge Analysis
Run Test Rules
Scatter Diagram
Screening Designs
SIPOC
Spaghetti Diagram
Statistical Process Control (SPC) Charts
Stem and Leaf Plot
Transformations
U Chart
Velocity
Work Breakdown Structure
X-Bar Chart
APPENDICES
1. Area Under the Standard Normal Curve.
2. Critical Values of the t-Distribution.
3. Chi-Square Distribution.
4. F Distribution (a = 1%)
5. F Distribution (a = 5%)
6. Control Chart Constants
7. Table of d2* Values
8. Sigma Level to DPMO Conversion
9. Estimating Sigma Using Long-term DPMO (from Field Data)
Final Exam
Answers to Quizzes and Exams
GLOSSARY
REFERENCES
INDEX
