Quality Engineering Handbook
by Thomas Pyzdek
Preface and acknowledgements v
I Management and leadership in quality engineering 1
A Professional conduct and ASQ Code of Ethics 1
B Management systems for improving quality 3
C Leadership principles and techniques 63
D Facilitation principles and techniques 76
E Training 91
F Cost of quality 107
G Quality philosophies and approaches
(e.g., Juran, Deming, Taguchi, Ishikawa) 120
H Customer relations, expectations, needs, and satisfaction 132
I Supplier relations and management methodologies 160
II Quality systems development, implementation, and verification 173
A Elements of a quality system 173
B Documentation systems 191
C Domestic and international standards and specifications 196
D Quality audits 203
III Planning, controlling, and assuring product and process quality 217
A Processes for planning product and service development 217
B Material control 231
C Acceptance sampling 242
D Measurement systems 256
IV Reliability and risk management 295
A Terms and definitions 295
B Reliability life characteristic concepts 296
C Design of systems for reliability 297
D Reliability and maintainability 302
E Reliability failure analysis and reporting 324
F Reliability, safety, hazard assessment tools 334
V Problem solving and quality improvement 361
A Approaches 361
B Management and planning tools 376
C Quality tools 387
D Corrective action 413
E Preventive action 414
F Overcoming barriers to quality improvement 418
VI Quantitative methods 427
A Concepts of probability and statistics 427
B Collecting and summarizing data 438
C Properties and applications of probability distributions 448
D Statistical decision-making 465
E Measuring and modeling relationships between variables 481
F Designing experiments 507
G Statistical Process Control (SPC) 539
H Analyzing process capability 614
Appendix
1—Quality Engineer Certification (CQE) Body of Knowledge 627
2—Quality auditing terminology 638
3—Glossary of basic statistical terms 647
4—Area under the standard normal curve 653
5—Critical values of the t-distribution 656
6—Chi-square distribution 658
7—F distribution (a=1%) 661
8—F distribution (a=5%) 663
9—Poisson probability sums 665
10—Tolerance interval factors 668
11—Durbin-Watson test bounds 671
12—y factors for computing AOQL 674
13—Control chart constants 675
14—Control chart equations 677
15—Mil-Std-45662 military standard: calibration system
requirements 679
16—Table of d 2 * values 687
17—Power functions for ANOVA 689
18—Factors for short run control charts 694
19—Significant number of consecutive highest or lowest values from one stream of a multiple-stream process 696
20—Beta table: values of reliability 697
References 701
Index 711
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