ISO 9000:2000

by Eric Stapp

Introduction v

Chapter 1: An open letter to top management 1

Eight quality management principles 1

Management responsibility 4

Management representative 6

Chapter 2: Background of the changes 9

What is ISO? 9

Product certification 10

Quality management system registration 11

The development of the ISO 9000 family of standards 12

Documents in the 2000 revision 13

Tailoring 14

Problems with the first two editions 15

Quality management systems approach 18

Chapter 3: Transition planning 21

Making the transition from the 1994 to the 2000 standard 21

Registration and re-registration 22

Chapter 4: The new standard 25

Chapter 5: Details of ISO 9001:2000, Clause 4:

Quality management system 31

Chapter 6: Details of ISO 9001:2000, Clause 5:

Management responsibility 39

Chapter 7: Details of ISO 9001:2000, Clause 6:

Resource management 53

Chapter 8: Details of ISO 9001:2000, Clause 7:

Product realization 59

Chapter 9: Details of ISO 9001:2000, Clause 8:

Measurement, analysis and improvement 83

Chapter 10: Going beyond ISO 9000:20000 99

Index 103

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