by Faith Ralston
INTRODUCTION
Purpose of the Workbook 1 How to Use the Workbook 11
Purpose of the Workbook 1
How to Use the Workbook 11
THE PROCESS
Phase 1: Decide Step 1: Select Team Members 13 Step 2: Clarify Expectations 21 Step 3: Create Team Charter 27 Step 4: Define Customer Needs 33 Check Point #1 39 Phase 2: Diagram Step 5: Diagram Current Process 41 Step 6: Improve Hot Spots 47 Check Point #2 55 Phase 3: Design Step 7: Design Ideal Process 57 Step 8: Plan Changes 63 Phase 4: Do Step 9: Implement Changes 71 Step 10: Celebrate 77 Check Point #3 78
Phase 1: Decide
Step 1: Select Team Members 13 Step 2: Clarify Expectations 21 Step 3: Create Team Charter 27 Step 4: Define Customer Needs 33
Step 1: Select Team Members 13
Step 2: Clarify Expectations 21
Step 3: Create Team Charter 27
Step 4: Define Customer Needs 33
Check Point #1 39
Phase 2: Diagram
Step 5: Diagram Current Process 41 Step 6: Improve Hot Spots 47
Step 5: Diagram Current Process 41
Step 6: Improve Hot Spots 47
Check Point #2 55
Phase 3: Design
Step 7: Design Ideal Process 57 Step 8: Plan Changes 63
Step 7: Design Ideal Process 57
Step 8: Plan Changes 63
Phase 4: Do
Step 9: Implement Changes 71 Step 10: Celebrate 77
Step 9: Implement Changes 71
Step 10: Celebrate 77
Check Point #3 78
TROUBLE SHOOTING GUIDE 79
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