Fibre Containers is a small privately owned company that manufactures custom corrugated and folding containers for a wide array of customers. They have been in business for 40 years with 230-250 employees. Their competition includes several large public conglomerates. They achieved their first ISO certification in March of 1999 and are looking forward to being recertified soon. They make all their containers to customer specifications, as some of them, namely medical packagers, electronic and automotive require adherence to FDA and GMP standards

Tina Neighbours has been the Quality Assurance Manager for the last 10 of her 20 years with the company and has basically built the QA Department from the ground up. Tina created her own program to assist her in this, but it was very labor and time intensive to run her monthly and quarterly reports. She started looking for a better way, an off-the-shelf product that would meet all her needs. She put together a wish list of what the perfect software would be and with the help of "Quality Progress" magazine's annual review, started comparing the two. She found 5 software packages that met her list and that Quality America's QPulse4 met every item on her list. She called to interview us and found the attitude of our customer service to her liking and the cost was better than most.

She also attended training at our Tucson location and enjoyed herself very much, finding both the software easy to understand and use, She found that the flexibility of QPulse allowed her to save time in compiling data.

It took her about 1 month to become familiar with the program, still most of that time was spent doing solo data entry from the program she previously used and also getting used to how all the modules interface. Customizing reports and the system itself. Once this was done she "hit the floor running" in about a week and was able to retire her old system within a month.

For Tina, QPulse is running all day. "My management tool"

As this is a small operation, only 2 others use the system and they were both up and running within a matter of weeks. She relies heavily on the Customer, Corrective/Preventative Actions and Audit modules. And as an added benefit, the registrar's auditors find the reports generated by the Audit and Corrective/Preventative Actions modules extremely comprehensive, allowing for thorough and complete audit trails.

She uses the QPulse charts and reports during the monthly Management Review meetings for Trend Analysis. She also posts these charts for employees to see and if often stopped by them to comment on how much they enjoy the feedback on customer satisfaction.

She is a QPulse advocate and has become one of our outside referral customers going the extra mile by allowing potential users to come and view her system.

Tina says, "QPulse4 is well worth anyone's time or money. I don't know what I would do without it".