The Green Belt Utility appears to be missing?
I have a 64-bit version of Windows, will the above SPC products work on my system?
What are the system requirements for SPC IV Excel / BlackBelt XL / GreenBelt XL?
What are the system requirements for the newly integrated MindGenius application?
When I try to install the SPC product the setup acts like it is trying to open but never does, or a prompt appears requiring an administrative login/password.

I receive the error "Error Number 1004 has occurred: Cannot insert Object" when trying to create a chart.
I receive the error "Compile Error in hidden module" when launching Excel.
The error "Security has been set on this computer to prevent ActiveX controls from loading" or "This Application is about to initialize ActiveX controls that might be unsafe..." appears when trying to view or create a SPC Chart.
I had one of the above SPC products installed and working, but now the SPC Chart icon suddenly went missing.
The SPC Chart icon is not visible on the toolbar; however, the Create SPC Chart option is available on the Tools menu. What should I do?

The Green Belt Utility appears to be missing?
The above SPC products have been fully integrated with MindGenius Education 3, it contains all the functionality of the Green Belt Utility and more!


I have a 64-bit version of Windows, will the above SPC products work on my system?
Yes, the SPC products above and the recently added MindGenius software are both 64-bit compatible.


What are the system requirements for SPC IV Excel / BlackBelt XL / GreenBelt XL?

System Requirements
Pentium II 400 megahertz, 256 MB RAM, and 50MB available disk space. This software works intermediately with Microsoft Excel, and therefore should be added on top of the system requirements for any of the following supported versions of Microsoft Excel.

Operating System(s)
Windows 2000, Windows NT, Windows XP, Windows Vista, Windows 7, Windows Server 2003, Windows Server 2008

Excel Version(s)
Microsoft Excel 2000, Microsoft Excel XP (2002), Microsoft Excel 2003, Microsoft Excel 2007

What are the system requirements for the newly integrated MindGenius application?

System Requirements
Pentium II 400 megahertz, 256 MB RAM, and 100MB available disk space.

Operating System(s)
Windows XP Home and Pro, 2000, 98/Me

When I try to install the SPC product the setup acts like it is trying to open but never does, or a prompt appears requiring an administrative login/password.
Our SPC products require administrative rights for installation to guarantee write access to proper folders needed for installation.

Windows 2000 | XP
Login to a User Account with administrative privileges or provide the prompt with an administrative login/password.

Windows Vista | 7
Login to a User Account with administrative privileges or provide the prompt with an administrative login/password.

I receive the error message "Error Number 1004 has occurred: Cannot insert Object" when trying to create a chart.
This error can occur if the file qachart.ocx has been renamed, deleted, or unregistered in the Windows registry.

Windows 2000 | XP
Verify the file qachart.ocx is within the specified installation folder (i.e. C:\Program Files\SPC IV Excel). Login as an Administrator, hold shift and left-click the SPC-IV Excel shortcut or spcivxl.exe. This will enable debug mode which will attempt to register necessary files into the Windows registry. Select OK after every prompt until the main Excel screen is reached.

Windows Vista | 7
Verify the file qachart.ocx is within the specified installation folder (i.e. C:\Program Files\SPC IV Excel). Hold shift, right-click the SPC-IV Excel shortcut or spcivxl.exe and click Run As Administrator. A Window's UAC prompt may appear asking for an administrative login. Enter an administrative username and password, and select Yes. This will enable debug mode which will attempt to register necessary files into the Windows registry. Select OK after every prompt until the main Excel screen is reached.

I receive the error "Compile Error in hidden module" when launching Excel..
This error can occur when a SPC product has been mistakenly added as an Add-in to Excel.

Microsoft Excel 2000 | XP | 2003
From the main Excel screen, select the Tools drop-down menu and select Add-Ins. You may have to extend the drop- down menu to see the entire list, do this by pressing the double arrows at the bottom of the menu. A popup window should appear with a list containing all the available Add-Ins. Scroll down the menu to SPC-IV Excel, uncheck the box next to it, and then click the OK button.

Microsoft Excel 2007
Open the "Office Button" from the main Excel screen and click the "Excel Options" button. A new window should appear listing sub-categories of Excel Options. Select the Add-Ins tab. At the bottom of the display window should be a drop down menu labelled Manage. Use this drop down menu to select Excel Add-Ins then press the Go button. A popup window should appear with a list containing all the available Add-Ins. Scroll down the menu to SPC-IV Excel, uncheck the box next to it, and then click the OK button.

The error "Security has been set on this computer to prevent ActiveX controls from loading" or "This Application is about to initialize ActiveX controls that might be unsafe..." appears when trying to view or create a SPC Chart.
Either of these errors can occur when ActiveX controls have been disabled or restricted in Excel.

Microsoft Excel 2000 | XP
N/A

Microsoft Excel 2003
This problem occurs when you try to open a document that contains ActiveX Controls that are marked as unsafe for initialization (UFI). Select Yes to allow the ActiveX Controls to load.

Microsoft Excel 2007
Open the "Office Button" from the main Excel screen and click the "Excel Options" button. A new window should appear listing sub-categories of Excel Options. Select "Trust Center" then click the "Trust Center Settings..." button. Another window should appear, select "ActiveX Settings". In the display window, there should be several radio button checkboxes. Make sure "Disable all controls without notification" is NOT selected.

I had one of the above SPC products installed and working, but now the SPC Chart icon suddenly went missing.
This error can occur after updating Microsoft Office or specifically Microsoft Excel. The update process causes Excel to block a necessary SPC file, excelspc.dll.

Microsoft Excel 2000
N/A

Microsoft Excel XP | 2003
From the main Excel screen, select the "Help" drop down menu and click the "About Microsoft Excel" item. An information window should appear, click the "Disabled Items..." button listed in the bottom-right corner of this window. Inside the list presented, the file excelspc.dll should be present, select it and click the "Enable" button.

Microsoft Excel 2007
Open the "Office Button" from the main Excel screen and click the "Excel Options" button. A new window should appear listing sub-categories of Excel Options. Select "Trust Center" then click the "Trust Center Settings..." button. Another window should appear, select "Add-ins". In the display window, there should be three checkboxes. Make sure "Disable all Application Add-ins (may impair functionality)" and "Require Application Add-ins to be signed by Trusted Publisher" are UNCHECKED.

The SPC Chart icon is not visible on the toolbar; however, the Create SPC Chart option is available on the Tools menu. What should I do??
This error can occur when Excel's Standard toolbar is turned off.

Microsoft Excel 2000 | XP | 2003
In Excel, select Customize from the Tools menu. In the Toolbars tab, Standard should be checked. If this is not the problem, the Reset button on the Toolbar tab has been selected and the icons will not be shown. The icons should reappear when Excel is reopened.

Microsoft Excel 2007
N/A