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Six Sigma in Information Systems

01/25/2008:

I would appreciate your help in directing me towards the literature on the uses of Six Sigma in Information Systems.
MK

I am not aware of any literature specifically targeted to MIS, although you might check out articles at www.isixsigma.com. Nonetheless, I have had the pleasure of working with individuals in MIS and computer programming who have successfully applied Six Sigma methods to their products and services. The methodology is similar to that described in my Demystified book: definition of customer needs, with projects targeted to improve key metrics relative to those needs. As in any application, focusing on issues critical to cost, quality and scheduling will generally lead to meaningful improvement.

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