Market Solutions: Transactional Services
Increase Productivity & Reduce Waste: Integrated Quality Management, Six Sigma & Process Control
Transactional services, including Information Technology and Financial Services, play an increasing role in today's developed economies. Competitive forces drive a continuing cycle of service improvements coupled with cost reductions. Achieving balanced improvement in these seemingly contradictory objectives requires fundamental shifts in traditional quality paradigms. A structured approach to Quality Management and Lean Six Sigma Deployment has the potential to deliver key advantages in the marketplace, creating differentiation to increase customer satisfaction, reduce cost, and improve value-driven relationships.In traditional organizations, Quality Systems may be established using mis-matched collections of paper records, spreadsheets and internal databases that are both inefficient and ineffective. The bureaucratic management system that results drains resources, frustrates employees and seldom results in any of the business benefits they were meant to attain. An electronic Quality Management System removes bureaucracy to reduce the time, effort and cost of achieving compliance to customer or industry requirements. Critical documents, always of the correct revision level, are available in real-time to process personnel to prevent waste due to procedural errors and their associated time delay. Quality improvement and waste reduction opportunities, identified via audits, feedback from customers or process personnel, and results of process control strategies are promptly identified, prompting Corrective Actions jointly managed by key stakeholder groups. Action items from CAPA, audits and strategic business initiatives are tasked and tracked for optimal efficiency and feedback as Six Sigma process improvement projects. Approvals are seamlessly communicated as necessary throughout the stakeholder groups.