Market Solutions: Transactional Services
Increase Productivity & Reduce Waste: Integrated Quality Management, Six Sigma & Process Control
Transactional services, including Information Technology and Financial Services, play an increasing role in today's developed
economies. Competitive forces drive a continuing cycle of service improvements coupled with cost reductions. Achieving
balanced improvement in these seemingly contradictory objectives requires fundamental shifts in traditional quality paradigms.
A structured approach to Quality Management and Lean Six Sigma Deployment has the potential to deliver key advantages in the
marketplace, creating differentiation to increase customer satisfaction, reduce cost, and improve value-driven relationships.
Process Capability, Validation & Control
Modern supply-chain practices value consistency in input to meet the ever-increasing demands of their client-base. Internal and external customers alike recognize the reduced cost and increased efficiencies associated with predictable levels of quality and timeliness, whether in their support processes such as billing and engineering or the revenue generating processes comprising the core of their business.
Statistical Process Control (SPC) provides the means to recognize and achieve greater consistency in fulfilling customer requirements. SPC is an essential component of the Six Sigma DMAIC/DMADV project deployment methodologies, providing the baseline estimates of existing processes in the Measure stage (or new processes in the Design stage), as well as the means to control the process or its input in the Control/Verify stage. Whether accessing data via keyboard entry or from operational databases, today's SPC software provides rapid yet advanced real-time analysis of process data, including: alerts to online and offline users, as well as to the Q-Pulse Quality Management System software; customized reporting through Excel, Word templates, or a secure access-controlled web interface for remote management, field operatives or customers; and integration with process documentation and instructions. SPC software is one of the essential tools to maintain an advantage in today's competitive marketplace.
