Market Solutions: Transactional Services
Increase Productivity & Reduce Waste: Integrated Quality Management, Six Sigma & Process Control
Transactional services, including Information Technology and Financial Services, play an increasing role in today's developed
economies. Competitive forces drive a continuing cycle of service improvements coupled with cost reductions. Achieving
balanced improvement in these seemingly contradictory objectives requires fundamental shifts in traditional quality paradigms.
A structured approach to Quality Management and Lean Six Sigma Deployment has the potential to deliver key advantages in the
marketplace, creating differentiation to increase customer satisfaction, reduce cost, and improve value-driven relationships.
Six Sigma Design & Process Improvement
Likewise, well-meaning process improvement projects can become stymied by limited resources, a lack of stakeholder buy-in, or a less than thorough implementation process. Strategic business decisions, as well as daily operational issues, are decided without the benefit of data, or with the use of improper analytical tools to correctly understand the nature of the business environment.
A properly designed and implemented Six Sigma effort will integrate prioritization and deployment of improvement opportunities and strategic business development issues into the middle to upper levels of management, where they are inherently aligned with the strategic business objectives. The Six Sigma approach for resource allocation, coupled with the DMAIC/DMADV project methodology, builds buy-in within the key stakeholder groups, reducing the time, effort and cost associated with achieving Quality System compliance, business development and business performance improvements.
